Contested debt in bank records (2021-01-12)

Summary

This is a published case summary from the Cayman Islands Ombudsman describing an informal resolution of a data protection complaint against a bank. It illustrates how the Ombudsman handles complaints under the Data Protection Act (DPA) about allegedly inaccurate personal data, rather than setting out any new rule or requirement.

• Complaint: An individual complained that a bank's records showed a debt she believed had been cleared in 2012, and that this inaccurate data caused a loan application to be rejected in 2020.
• Investigation: The Ombudsman's office investigated under the Data Protection Act; the complainant could not provide evidence to support her claim, while the bank produced a credit card statement showing the debt was still owed.
• Outcome: Because the Ombudsman could not resolve the factual dispute over whether the debt was valid, the complaint was not supported and the case was closed.

The summary is informational only, documenting a closed individual case rather than imposing any ongoing compliance obligation on banks or other entities.

Applies to

banks