Bank card statement (2019-10-18)

Summary

This is a published case summary from the Cayman Islands Ombudsman describing an informal resolution of a data breach complaint under the data protection category. It records that a financial services company mailed a bank card statement to the wrong customer, which was reported to the Ombudsman as a data breach notification.

• Incident: A card statement was mailed to the wrong customer; the recipient returned it to a branch office.
• Remedial action: The company added an extra layer of verification to its statement preparation process to prevent recurrence.
• Outcome: The Ombudsman was satisfied with the company's corrective actions and closed the matter with no further action required.

This is a closed case summary published for transparency purposes and does not itself impose new rules or ongoing obligations on regulated entities.

Applies to

financial services company