Form TM2 - Financial Services Complaints Tribunal Report/Complaint Form (Non-Insurance Claims)

Summary

This is Form TM2, the official complaint form used by applicants or complainants to file a non-insurance related complaint with the Financial Services Complaints Tribunal against a licensee regulated by the BVI Financial Services Commission. It is a procedural intake document, not a rule or regulation, and it is prescribed under Rules 15(2) of the Tribunal's rules.

• Purpose: Allows a complainant, or a representative acting on their behalf, to formally report a complaint against a licensee to the Tribunal
• Content required: Details of the complainant and licensee, nature and date of the claim, whether payment or settlement was offered, supporting documents attached, and any witnesses to be called
• Declaration: The signatory authorises the Tribunal to obtain information from the licensee and declares the information provided is true and complete
• Submission: Completed form, with supporting documents checklist, is returned to the Secretary of the Financial Services Complaints Tribunal in Tortola, by post, email, or phone contact for queries

The form itself does not create ongoing regulatory obligations for licensees; it is a mechanism for members of the public to initiate a complaint. Licensees named as respondents may subsequently be required to provide information to the Tribunal once a complaint is filed.

Key obligations

• A complainant filing this form must declare that the information provided is true and that no material information has been withheld
• By signing the form, the complainant authorises the Tribunal to request and receive information from the licensee named as respondent
• Completed form and supporting documents (contract, endorsements, written offers, receipts, etc.) must be submitted to the Secretary of the Financial Services Complaints Tribunal to initiate a complaint

Applies to

licensees regulated by the BVI Financial Services Commission, applicants/complainants (members of the public)